Real support from people who know Bangladesh eCommerce
No generic automated chatbots that waste your time. Get direct human support for store setup, Steadfast and Pathao courier troubleshooting, bKash verification, or Shopify migration.
Direct WhatsApp Desk
Quickest way to reach us. For live order questions, courier connection bugs, or general guidance.
🕒 Hours: 10:00 AM – 9:00 PM (Daily)
Email & Billing Desk
For official billing receipts, custom domain setup, CSV bulk catalog imports, and data requests.
📬 support@biztrackbd.com
Dhaka Office & Group
BizTrackBD is a product & sister concern of The Digital Dude. Consultations available for high-volume enterprise stores.
🌐 London, UK & Dhaka, BD
Have a question before starting your trial?
Whether you need help choosing between templates, want to know if your specific courier is supported, or have a custom product catalog with variants, write to us and we will give you a clear, honest answer.
The quickest way to get help is directly from inside your store: log into your admin desk, click Help & Support, and send your issue. Our engineers immediately see your order logs and setup.
Common Support Questions
- How fast are manual bKash and Nagad plan payments verified?
- When you send your plan payment via bKash or Nagad and submit your TrxID in your admin desk, our Dhaka team verifies it within 2–4 working hours (usually within 30 minutes during daytime). Your store remains fully active while verification takes place.
- Can someone help me connect my Steadfast or Pathao courier API keys?
- Yes! If you have trouble finding your API key or secret in your Steadfast or Pathao courier merchant dashboard, simply message us on WhatsApp. We will send you step-by-step screenshots or walk you through the connection.
- How do I migrate my existing products and customers from Shopify?
- Export your product CSV catalog from your Shopify admin. You can import that CSV directly into BizTrackBD, and all your titles, prices, descriptions, and images transfer over cleanly without re-typing.
- Do you take any cut or percentage commission from my orders?
- Never. BizTrackBD charges 0% commission on your sales. Customer payments go straight into your personal or merchant bKash/Nagad wallet or courier cash-on-delivery balance.